Artificial Intelligence & The Disruptive Chatbot
Technology has always been a game changer whether it's content, data or e-commerce businesses underwent change to survive due to the changing consumer perception,business value and convenience. Furthermore, the need of digital transformation forced all businesses to go digital and offer to the consumer a bag of increased customer engagement, value through personalization, seamless customer service, brand building for such technology driven products which has helped business exchange details, authenticate and conduct transactions seamlessly making Information available to intelligent non-human support and a platform designed to understand, learn and converse like a human to answer adhoc queries in real time.
Chabot's in Retail: Lending & financial services
The reason most of the banks or fintech and retail businesses are collaborating and investing in chatbot is moving into a forward looking approach to deliver ‘contextual insights' to the right person at the right time and through a preferred channel.